SHOP WITH CONFIDENCE.

Shop at EDMEE with the confidence of knowing that if you are not completely satisfied with your purchase, we will provide you with an exchange/replacement within the guidelines outlined below. This policy applies to all purchases made with us. Our hassle-free return policy is part of our commitment to taking care of you every step of the way. Exchanges will only be facilitated for the goods purchased through www.edmee.pk

Exchange/Replacement Policy

Product will be exchanged within 7 days of purchase in case of any damage; used products may not be replaced.

Original receipt must be attached

Product must be in original packing

If customer has received what they ordered, delivery charges will be borne by customer

Products purchased online can only be exchanged online

Product must be evaluated by the QA team before making an exchange

The time period for an exchange request can be 5 – 7 business day

In-case of stock out, customer has to wait till the arrival of the stock, and upon agreement we can provide online store credit

We reserve the right to reject the exchange or return requests based on the conditions

Claims

We are here to facilitate our customers and offer claims on the following conditions:

No claims of exchange/replacement of products bought on the website will be catered at any physical store having EDMEE products in any city

A claim has to be made after three days of the product reaching the customer

Products purchased from Retail stores will not be entertained at our online store in either way (Exchange or Replacement)

Customer has to send the order back to EDMEE for the evaluation bearing delivery charges

No claims will be accepted on products that have been previously replaced or exchanged

If a product is damaged by the consumer it will not be exchange or replaced

Any product that comes back without receipt will not be catered to if an exchange request is made outside the specified time frame

Products with tampered or missing serial numbers will not be entertained

Items purchased on sale or other promotions are not eligible for replacement & exchange, unless you have received damaged goods

Lead time for the claim decision shall be 7 working days

In-case of legitimate claim, online store credit will be provided

Online Store Credit

Online store credit will be provided in the below mentioned scenarios:

In case of a legitimate claim

In case of exchange, if the required product is stocked out

If the customer paid online and has not receive the parcel

If the customer has paid online but refuses to accept the product upon delivery and has requested a refund of the amount